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Broadcast Hub is Edustream’s multi-channel communication centre, available on the Core plan and above. It lets you reach any segment of your school community — from every parent on the roster to a single guardian — through a single, auditable interface. Every message you send is permanently logged so you always have a clear record of what was communicated, to whom, and when.

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Creating a Broadcast

Composing and sending a broadcast takes less than a minute. Open the Communication module from the left navigation bar, then select Broadcast Hub.
1

Start a new broadcast

Click the New Broadcast button in the top-right corner of the Broadcast Hub dashboard.
2

Choose a broadcast type

Select one of the three content types:
  • Announcement — general information for your school community
  • Important Notice — high-priority messages displayed prominently in the portal
  • Event Reminder — time-sensitive alerts tied to an upcoming date
The type you choose controls how the message is displayed to recipients in their portal and notification feed.
3

Write your message

Enter a clear Subject line (shown as the notification headline) and compose the full message body in the text editor. The editor supports basic formatting — bold, italic, bullet lists, and hyperlinks.
4

Select your audience

Use the Recipients panel to target the right people. See Targeting Audiences below for the full breakdown of available options.
5

Review and send

Click Preview to see exactly how the broadcast will appear to recipients, then click Send Broadcast. The system dispatches the message immediately and logs it in the audit trail.
Draft your broadcast before selecting recipients — it keeps the workflow clean and reduces the chance of an accidental send before your message is ready.

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Targeting Audiences

Broadcast Hub gives you precise control over who receives each message. In the Recipients panel, choose from four targeting modes:

Everyone

Send to all students, parents/guardians, and staff registered in your Edustream account. Use this for school-wide announcements such as holiday notices or emergency closures.

Specific Class

Select one or more classes from the dropdown. The broadcast reaches the guardians and enrolled students of every student in those classes — ideal for class-level event reminders or teacher messages.

Staff Segment

Target a staff group such as Teaching Staff, Administrative Staff, or a custom department you have configured. Only staff members in the selected segment receive the message.

Individual Guardian

Search by student name or parent name to send a private broadcast to a specific guardian. This is useful for one-on-one communications that still need to live in the official communication log.
Targeting by class sends the broadcast to the guardians of all students currently enrolled in that class. Students who have been withdrawn or transferred are excluded automatically.

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Viewing Sent Broadcasts and Audit Logs

Every broadcast is permanently stored in Broadcast Hub. You can review the full history at any time to confirm delivery, audit content, or resolve disputes.
1

Open the Sent Broadcasts log

In Broadcast Hub, click the Sent tab. All broadcasts are listed in reverse-chronological order, with the subject, sender name, send date, and audience displayed in the table.
2

Open a broadcast record

Click any row to open the full broadcast record. The detail view shows:
  • Sender name and staff role
  • Timestamp (date and time the broadcast was dispatched)
  • Full message content exactly as delivered
  • Recipient list — the audience segment and, for individual sends, the specific guardian name
3

Export the log (optional)

Click Export CSV in the top-right of the Sent tab to download the complete broadcast history for record-keeping or external reporting.
Broadcast records cannot be edited or deleted after sending. This ensures your communication history remains an accurate, tamper-proof audit trail.

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Push Notifications and App Badges

When you send a broadcast, Edustream automatically triggers real-time alerts for recipients who have active sessions or have installed the Edustream app.
Active users browsing the Edustream web portal receive a browser push notification the moment a broadcast is sent. The notification displays the subject line and the first line of the message body. Clicking the notification opens the full broadcast in the portal.Desktop push notifications work on Chrome, Firefox, Edge, and Safari (macOS 13+). Users must grant notification permission when first prompted by their browser.

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Best Practices

  • Use Important Notice sparingly. Reserve it for genuinely urgent messages — overuse trains your audience to ignore the urgency cue.
  • Keep subjects specific. “Term 2 Parent-Teacher Meeting — Friday 14 June” performs better than “Meeting Reminder”.
  • Verify contact details first. Before a major broadcast, run a quick audit of guardian phone numbers and email addresses in the Students module.
  • Check the audit log after high-stakes sends. Confirm the correct audience was captured before following up through other channels.