Skip to main content
Edustream’s support team is here to help you get the most out of the platform — whether you are troubleshooting an issue, exploring a new feature, or planning a rollout across multiple campuses. Every plan includes a base level of support, with faster and more hands-on options available as you move up. Find the right channel for your situation below.

​
Support Channels by Plan

Email Support

Available on all plansRaise a support request at any time by emailing the Edustream support team or submitting the form at edustream.ng/contact. Include your school name, a clear description of the issue, and any relevant screenshots or error messages to help the team respond quickly.Response time: within 1 business day

Priority Support

Enterprise planPriority support customers are routed to the front of the queue and handled by senior support staff. If you are on an Enterprise plan, identify yourself as a priority customer in your support request subject line or mention it when contacting us — your account tier is verified automatically.Response time: within 4 business hours

Dedicated Account Manager

Enterprise planEnterprise schools are assigned a dedicated account manager who serves as your primary point of contact at Edustream. Your account manager proactively monitors your account health, coordinates onboarding and training sessions, and is available for scheduled calls to discuss your school’s evolving needs.Response time: same business day

Documentation & Self-Service

Available on all plansThe Edustream documentation library — which you are reading now — covers every module in detail with step-by-step guides, troubleshooting articles, and FAQs. It is the fastest way to find answers for common questions at any hour. Use the search bar at the top to find exactly what you need.

​
Book a Demo

If you are evaluating Edustream or considering an upgrade and want to see specific features in action, book a free 30-minute demo session with a member of the Edustream team. During the session you can:
  • Get a live walkthrough of the modules most relevant to your school
  • Ask detailed questions about plan features and pricing
  • Discuss your school’s specific requirements (multi-campus, non-profit pricing, custom integrations)
  • See the Parent Portal, Broadcast Hub, and Finance modules demonstrated with real scenarios
1

Open the booking calendar

Visit calendly.com/hello-edustream/30min to see available time slots.
2

Select a date and time

Pick a slot that works for you. The calendar shows availability in your local time zone.
3

Enter your details

Provide your name, email address, school name, and a brief note about what you would like to see in the demo. This helps the team prepare a session tailored to your needs.
4

Confirm your booking

You will receive a confirmation email with a calendar invite and a video call link. Add it to your calendar and join at the scheduled time.
If you are a decision-maker evaluating Edustream for a school group or a non-profit foundation, mention it in the booking notes. The team can discuss multi-campus pricing and available discounts during the session.

​
Contact Form

For general enquiries, sales questions, or support requests that are not urgent, use the contact form on the Edustream website: edustream.ng/contact The form is the best route for:
  • New school registration and onboarding enquiries
  • Billing and subscription questions
  • Feature requests and product feedback
  • Partnership and integration discussions
  • Non-profit and multi-campus pricing requests
If you are submitting a technical support request, include as much detail as possible: the module you were using, the exact action that triggered the issue, the error message (if any), and the date and time it occurred. The more context you provide, the faster the support team can diagnose and resolve the problem.

​
Onboarding and Training

All Edustream plans include comprehensive onboarding training at no additional cost. When you subscribe, the Edustream onboarding team will reach out to schedule training sessions for your administrators and staff. Training is role-specific and covers the modules included in your plan. If you need a refresher session or want to train new staff members who joined after the initial onboarding, contact the team to arrange an additional session.

​
Pricing and Trial Information

14-Day Free Trial

Try Edustream free for 14 days — no credit card required. You get full access to your chosen plan’s features so you can evaluate the platform with real school data. Start your trial at edustream.ng.

Special Pricing

Multi-campus school groups and non-profit educational foundations qualify for special pricing. Contact the sales team to discuss your organisation’s setup and receive a custom quote.