> ## Documentation Index
> Fetch the complete documentation index at: https://help.edustream.ng/llms.txt
> Use this file to discover all available pages before exploring further.

# Edustream FAQ: Plans, Pricing, Security and Support

> Quick answers to the most common questions about Edustream plans, trials, support, security, custom domains, and multi-campus setups.

Whether you are evaluating Edustream for the first time or managing an active subscription, you likely have questions about how the platform works, what is included in each plan, and how your school's data is handled. The answers below cover the topics we hear most often. If your question is not listed here, reach out to the team via the [contact page](/help/contact).

<AccordionGroup>
  <Accordion title="Is there a free trial? Do I need a credit card?">
    Yes, Edustream offers a **14-day free trial** on all plans — no credit card required. You get full access to the features in your chosen plan tier so you can explore the platform with real data before committing. At the end of the trial, you can subscribe to continue or let it expire with no charge.

    To start your trial, visit [edustream.ng](https://www.edustream.ng) and click **Start Free Trial**.
  </Accordion>

  <Accordion title="Can I switch between plans?">
    Yes — you can upgrade or downgrade your Edustream plan at any time from your account settings. **Upgrades take effect immediately** and are prorated, so you only pay for the difference in plan cost for the remaining days in your billing period. Downgrades take effect at the start of your next billing cycle, giving you uninterrupted access to your current features until then.

    If you need help choosing the right plan for your school's size and requirements, [book a free demo](https://calendly.com/hello-edustream/30min) and one of our team members will walk you through the options.
  </Accordion>

  <Accordion title="What level of support is included with my plan?">
    All Edustream plans include access to the full documentation library and **email support**. You can raise a support request at any time and expect a response within one business day.

    Schools on the **Enterprise plan** receive **priority support**, which means faster response times and direct access to senior support staff. Enterprise customers are also assigned a **dedicated account manager** who provides proactive guidance, onboarding assistance, and ongoing strategic support.

    See the [contact page](/help/contact) for support channel details and response time commitments.
  </Accordion>

  <Accordion title="Do you provide staff training and onboarding?">
    Yes. **Comprehensive onboarding training** is included with every Edustream package at no extra cost. When your school subscribes, the Edustream onboarding team will schedule training sessions for your administrators, teaching staff, and any other relevant staff roles. Training covers the modules relevant to your plan and is designed to get your team confident and productive as quickly as possible.

    Additional training sessions beyond the initial onboarding can be arranged — [contact us](https://www.edustream.ng/contact) to discuss your needs.
  </Accordion>

  <Accordion title="Can I use my own custom domain?">
    Yes. Custom domain (white-label) support is available on the **Enterprise plan**. This means your staff, students, and parents access Edustream through a URL that reflects your school's own brand — for example, `portal.yourschool.edu.ng` — rather than a generic Edustream subdomain.

    Setting up a custom domain requires a DNS configuration change on your side. The Edustream technical team will guide you through the process during onboarding. [Contact us](https://www.edustream.ng/contact) to learn more about Enterprise plan features.
  </Accordion>

  <Accordion title="How does Edustream keep student data secure?">
    Edustream takes data privacy seriously. All data — including student records, academic results, and financial information — is stored on **secure cloud infrastructure** with encryption at rest and in transit. Access to data is role-controlled, meaning each user only sees the information their role permits.

    Edustream does not sell or share your school's data with third parties. The platform is built with privacy standards aligned to educational data protection best practices. If you have specific compliance requirements or data processing questions, [contact our team](https://www.edustream.ng/contact) for a detailed discussion.
  </Accordion>

  <Accordion title="Can multiple school campuses share one Edustream account?">
    Yes — Edustream supports **multi-campus setups**, allowing a school group or educational foundation to manage multiple campuses from a single account with consolidated or separated reporting as needed. Multi-campus configurations are available for groups of two or more campuses and attract **special pricing discounts**.

    Non-profit educational foundations may also qualify for additional pricing considerations. [Contact the Edustream sales team](https://www.edustream.ng/contact) to discuss your organisation's specific setup and get a custom quote.
  </Accordion>

  <Accordion title="What payment methods can parents use to pay fees?">
    Parents and guardians on schools running the **Operations+ plan** can pay fees directly through the Parent Portal. Supported payment methods are:

    * **Card payments** — Visa and Mastercard, processed securely through the payment gateway
    * **Bank transfer** — via **Flutterwave** or **Paystack** integrated directly into the portal

    Card and gateway payments typically reflect on the student's account within a few minutes. Bank transfers may take slightly longer depending on the sending bank's processing time. Parents can download a digital receipt for every payment directly from the Finance section of the portal.
  </Accordion>
</AccordionGroup>