> ## Documentation Index
> Fetch the complete documentation index at: https://help.edustream.ng/llms.txt
> Use this file to discover all available pages before exploring further.

# Parent Portal: Access Grades, Fees and School Updates

> A complete guide for parents and guardians: log in, view report cards, pay fees, top up wallets, and stay connected with school broadcasts.

The Edustream Parent Portal gives parents and guardians a dedicated, secure space to stay connected with their child's education. Available on the **Core plan and above**, the portal brings together academic results, fee invoices, school announcements, transport details, and more — all in one place. You can access it from any modern web browser or install it as a Progressive Web App (PWA) on your phone for a near-native mobile experience.

***

## Logging In

Your login credentials are created by the school's administrator at the point of your child's enrollment. If you have not received your credentials, contact your school's admin office.

<Steps>
  <Step title="Go to the Parent Portal">
    Navigate to your school's Edustream portal URL. This is usually shared by the school in their welcome communication. The login page displays the school's name and logo.
  </Step>

  <Step title="Enter your credentials">
    Type the **email address** and **password** provided by the school, then click **Sign In**.
  </Step>

  <Step title="Complete first-time setup (if prompted)">
    On your first login you may be prompted to change your password and confirm your contact details. Complete these steps to secure your account.
  </Step>

  <Step title="Select your ward (if you have more than one child)">
    If multiple students are linked to your guardian account, you will see a **Select Student** screen after login. Choose the child whose information you want to view. You can switch between students at any time from the profile menu.
  </Step>
</Steps>

<Tip>
  Forgotten your password? Click **Forgot Password** on the login page. A reset link will be sent to your registered email address. If you do not receive it within a few minutes, check your spam folder or ask your school's admin to verify the email address on file.
</Tip>

***

## Viewing Report Cards and Academic Results

The Portal gives you real-time access to your child's academic performance as scores are entered by teachers. You do not need to wait for a printed report card.

<Steps>
  <Step title="Open the Academics section">
    From the portal home, click **Academics** in the left navigation menu.
  </Step>

  <Step title="Select the term and session">
    Use the **Session** and **Term** dropdowns to choose the academic period you want to review. Results for all available terms are stored permanently.
  </Step>

  <Step title="View subject scores and positions">
    The results table lists each subject, your child's score, the class average, and their position in class. Summary statistics — total score, overall average, and position — appear at the top.
  </Step>

  <Step title="Download the report card">
    Click **Download PDF** to save or print the official formatted report card. The PDF includes the school's branding, your child's photo (if uploaded), and the class teacher's remarks.
  </Step>
</Steps>

<Note>
  Report card scores are only visible once your school has published results for that term. If you see blank scores, the school has not yet entered or published grades for that period — contact the school office for an update.
</Note>

***

## Paying Fees Online

Parents on schools running the **Operations+ plan** can view and pay tuition invoices directly from the portal, removing the need for cash or manual bank transfers.

<Steps>
  <Step title="Open the Finance section">
    Click **Finance** in the left navigation. You will see a summary of your child's outstanding balance, recent payments, and all invoices.
  </Step>

  <Step title="Select an invoice">
    Click on any unpaid invoice to open the detail view. The invoice shows the fee breakdown, due date, and the amount outstanding.
  </Step>

  <Step title="Click Pay Now">
    Click the **Pay Now** button to proceed to the payment screen. Choose your preferred payment method:

    * **Card** (Visa or Mastercard)
    * **Bank Transfer** via Flutterwave or Paystack
  </Step>

  <Step title="Complete the transaction">
    Follow the on-screen prompts from the payment gateway to authorise and complete your payment. Card and Paystack/Flutterwave payments typically reflect within a few minutes. Bank transfers may take longer depending on your bank.
  </Step>

  <Step title="Download your receipt">
    Once payment is confirmed, a digital receipt is generated automatically. Click **Download Receipt** or find it any time under **Finance → Receipts**.
  </Step>
</Steps>

<Warning>
  Do not close the browser tab while a payment is processing. If you close early and are unsure whether the payment went through, check **Finance → Transaction History** before attempting to pay again to avoid a duplicate charge.
</Warning>

***

## Topping Up Your Child's Student Wallet

The student digital wallet (available on **Operations+**) lets your child make cashless purchases within school — in the cafeteria, library, or school shop.

<Steps>
  <Step title="Open the Wallet section">
    Click **Wallet** in the left navigation. The current wallet balance and recent transactions are displayed.
  </Step>

  <Step title="Click Top Up">
    Click the **Top Up** button and enter the amount you want to add to the wallet.
  </Step>

  <Step title="Complete payment">
    Choose your payment method (card or bank transfer) and complete the transaction through the payment gateway. Allow **5–10 minutes** for the balance to reflect after a successful payment.
  </Step>

  <Step title="Confirm the new balance">
    Refresh the Wallet page after the waiting period to confirm the updated balance. Every top-up appears in the wallet transaction history with a timestamp.
  </Step>
</Steps>

<Info>
  You can view a full transaction history of every wallet debit (in-school purchase) and credit (top-up) from the Wallet screen. This gives you a clear picture of how your child is spending their wallet balance.
</Info>

***

## Viewing School Broadcasts and Announcements

The school communicates important news, event reminders, and notices directly through the portal.

<Steps>
  <Step title="Open the Announcements section">
    Click **Announcements** in the left navigation. All broadcasts sent to you or to your child's class are listed in chronological order.
  </Step>

  <Step title="Read a message">
    Click any message to open it in full. Important Notices are highlighted in the list so you can spot high-priority communications quickly.
  </Step>

  <Step title="Enable push notifications (recommended)">
    To receive instant alerts when the school sends a new broadcast, click **Enable Notifications** when your browser prompts you. You will then receive a push notification the moment a new broadcast is published — even when the portal tab is in the background.
  </Step>
</Steps>

***

## Accessing the Portal on Mobile

The Parent Portal is a **Progressive Web App (PWA)**, which means you can install it on your phone's home screen and use it like a native app — no app store download required.

<Tabs>
  <Tab title="Android (Chrome)">
    <Steps>
      <Step title="Open the portal in Chrome">
        Navigate to the portal URL in Google Chrome on your Android device.
      </Step>

      <Step title="Tap Add to Home Screen">
        Tap the three-dot menu in the top-right corner and select **Add to Home screen**. Confirm by tapping **Add**.
      </Step>

      <Step title="Launch from your home screen">
        The Edustream portal icon now appears on your home screen. Tap it to open the portal in full-screen mode, just like a native app.
      </Step>
    </Steps>
  </Tab>

  <Tab title="iPhone / iPad (Safari)">
    <Steps>
      <Step title="Open the portal in Safari">
        Navigate to the portal URL in Safari on your iOS device.
      </Step>

      <Step title="Tap the Share button">
        Tap the **Share** icon (the box with an upward arrow) at the bottom of the screen.
      </Step>

      <Step title="Tap Add to Home Screen">
        Scroll down in the Share sheet and tap **Add to Home Screen**, then tap **Add** in the top-right corner.
      </Step>

      <Step title="Launch from your home screen">
        The portal icon appears on your home screen. Tap it to open the portal in full-screen mode.
      </Step>
    </Steps>
  </Tab>
</Tabs>

<Tip>
  Once installed as a PWA, the portal supports **app icon badging** — a small number badge will appear on the portal icon when you have unread notifications or new broadcasts waiting.
</Tip>

***

## Other Information Available in the Portal

Depending on your school's Edustream plan, you may also have access to:

<CardGroup cols={2}>
  <Card title="Transport Routes" icon="bus">
    View the transport route assigned to your child, including pick-up and drop-off points. Available on Operations+ plans.
  </Card>

  <Card title="Attendance Notifications" icon="bell">
    Receive real-time alerts when your child is marked absent or late. Notifications are sent to your registered phone number and email. Available on Operations+ plans.
  </Card>

  <Card title="Digital Receipts" icon="receipt">
    Every fee payment — whether made online or recorded by the school — generates a digital receipt accessible from the Finance section.
  </Card>

  <Card title="Academic History" icon="graduation-cap">
    All past terms' report cards remain accessible indefinitely, giving you a complete academic history for your child across every session.
  </Card>
</CardGroup>